Defective or damaged VINYL can be returned or exchanged as long as they are deemed defective by our customers.
Please check your package immediately upon receipt to confirm all ordered items are included. If items are missing or damaged, please contact us within 3 business days of delivery and we will expedite the shipment of your replacement items.
Beyond 3 days of delivery but up to 15 days after delivery, we will replace any missing or damaged merchandise at our expense and freight shipment, but any expedited shipment fees are at the buyer's expense.
After 15 days post-delivery, we are not required to replace or credit for any damaged or missing merchandise in your shipment.
If items are damaged, we may need photos showing the damage to properly file a claim for credit. Please retain any damaged product until after you have received your replacement products.