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FAQs

Can I order over the phone?

No. All orders are now placed online to allow for order accuracy and timeliness. Plus, you will be able to view your order history and reorder based on that history.

Why am I missing part of my vinyl order?

If you ordered less than 3 yards, there may be multiple colors on a roll, or different color vinyl may ship from different Amazon warehouses. Either way, it should get to you soon. Or the some big size Siser Vinyl may have been shipped from Siser company .

Can I change my shipping after ordering?

No. Once an order has been placed we are unable to make any changes to the order or the shipping address.

Returns Policy

We do NOT sell, share or distribute you personal information to third parties, expect as required by law. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

We DO NOT store your credit card data.

  • If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
  • If you pay use Amazon Pay, or Paypal, these two companies store your credit card data.

Shipping Policy

How long does delivery take?
Free shipping: 3-5 business days.
EXPEDITED: 2 day shipping
PRIORITY: next day shipping

What countries do you ship to?  US only.

How will my delivery be shipped?

  • Amazon functions as our logistics partner to ship out  products.
  • They will choose the carrier that they think works best for our customers, and can ship the vinyl from the Amazon warehouse where is the nearest to our customer location.

For example:

 Siser vinyl, heat transfer vinyl, siser easyweed, siser HTV vinyl, siser vinyl wholesale

  • If the items are not stock in amazon warehouse, we will ship from NJ.

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.

Can I pick up my order in person?
You may pick up your order from our NEW JERSEY location
Monday through Friday
12:00 p.m. to 4:30 p.m.

To ensure your safety and the safety of our staff, we have instituted a completely contact-free pick up process.

When you arrive, please call 732-588-7856 to notify our staff that you have arrived. We ask that you remain in your vehicle and open your trunk. A member of our staff will then bring your order out and place it in your vehicle.

  • does not ship to P.O. Boxes. Needs to be a physical address.
  • Alaska, Hawaii and Puerto Rico additional shipping costs will apply.
  • Free freight applies only to the 48 contiguous states.
  • Delivery Dates are Monday-Friday, excluding all major holidays. We do not deliver on Saturdays or Sundays.

 

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